Terms and Conditions

Terms & Conditions

Reception Hours: Reception is open Mon-Fri 8am-5pm, Sat 9am-3pm (Guests MUST notify us if arriving after hours). Check in: The credit card holder must be present and provide photo identification. We accept MasterCard and Visa – 1.5% surcharge applies (2.75% for foreign cards). We do not accept American Express or Diners Club. A room/key/security deposit of $200 is required which can be paid by Cash or Credit Card Pre-Authorisation. Departures: Departure time is 10.00am. (Late checkout is subject to availability and fees may apply). Keys must be returned to reception. If departing outside reception hours, please place keys through the “key return” slot. A replacement fee of $100.00 applies to all lost keys Deposits and Payments: One night stays: The full amount is payable at time of booking and is non-refundable. All other stays: A deposit of AUD $200.00 is required to secure the booking. The balance is payable in full on arrival. Cancellation Policy: No cancellation fee if cancelled up to 14 days before date of arrival if your reservation date is during school holidays and 7 days if your reservation is outside school holidays. If cancelled within 14 days of arrival during school holidays and within 7 days of arrival outside school holidays and/or if no arrive (No-Show), the deposit is forfeited. School Holidays: 29 Mar 2016 – 10 Apr 2016, 25 June 2016 – 10 July 2016, 17 Sept 2016 – 3 Oct 2016. High Season: 25 – 28 Mar 2016, 20 Dec 2016 – 26 Jan 2017. Room Allocations: We will make every effort to accommodate requests for specific apartments and floor preferences and these requests are noted at time of booking. We cannot however guarantee these requests. Special Requests: Please contact reception if you have any special requests. Rates as follows: Rollaway beds (1 per apartment) $30 per night Highchairs – $35.00 per week Portacots – $35.00 per week Resort Security: Security keys and fobs are required to access the resort. Replacement charge for lost keys is $100.00 per set. – Security guard onsite every night. – We have a strict NO PARTY policy.